Rapport is a state of harmonious understanding with another individual or a group that enables easier communication and greater influence, and lays the foundation for more harmonious and mutually beneficial relationships. It doesn’t matter what industry you are in or what position you hold, knowing how to build rapport with your colleagues and your clients is an invaluable skill set.
By the end of this course you will learn to...
Leverage the power of nonverbal communication
Manage your stress in confrontational situations
Strengthen your inner foundations with 13 empowering beliefs
Identify your and your audience’s communication styles
Engage in difficult conversations successfully
Breakthrough subconscious beliefs that get in the way of your relationships
Build a workplace where people feel safer, more trusting, and collaborative
You will benefit from this course if you...
Need to manage, persuade or motivate others
Are regularly engaged in crucial conversations
Often deliver unwelcome messages
Want to have greater influence with your staff and peers
Would like to maintain positive and productive relationships at work
Want to take your customer service capabilities to the next level of excellence
This is a half day workshop, which can also be run as a more intensive full day workshop, and a more interactive, multi-day course for your organisation.